After having worked at Nuvolari for a decent amount of time now, I have collected some interesting life lessons that I’ve learned about myself and others. I thought I might share a few with you.
- Apparently, people will stop at nothing to score a free meal. They will even claim physical disabilities like blindness and deafness to avoid paying. Shame on them!
- Americans are the most demanding customers and the worst when it comes to treating wait staff with respect. And yes, despite being an American myself, I can honestly say I hated it when Americans were in my section. Give me a group of non-English speaking people any day.
- Speaking of groups, when dealing with more than eight people who would like to pay separately, it’s important to confirm their orders more than once and assign a name to each dish. It’s inevitable that some idiot will forget what he/she ordered and take someone else’s food, leading to a huge mess up and pissing off the kitchen.
- The longer I work in hospitality, the more I realize that I am definitely not cut out for it. Of course, I’d known this before – that I’m not exactly a people person – but having to smile and be polite hours at a time just solidified that fact.
- In America, customers are always right and can customize their orders no matter what. (This is most likely the cause of #2.) In New Zealand, there are only a limited number of changes that can be done, and even then, the kitchen hates to deviate from the menu. So who’s right? As a customer, I’d prefer the former; as a waitress, I definitely appreciate the latter.
- Waitressing is probably the best work-out plan I’ve done. It involves cardio (walking up and down stairs all night), weight training (carrying racks of glasses into and out of the dishwasher) and core training (balancing plates of food in one hand while serving more food with the other).
- Whether you’re working in a corporate environment with hundreds of people or a small restaurant with less than 20, there is still a power struggle and a social hierarchy that reigns supreme. That’s just the way it is.